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Refunds Policy

THRIVE HEALTHCARE PTE. LTD.

REFUNDS POLICY

1. Thrive Healthcare Pte. Ltd. does not entertain any refunds of any membership package or product that is sold, regardless of if it is unused, partially used, or fully used. 

2. Exceptions are provided when a customer has an employment-required relocation out of the country, a forced relocation due to situations not in the customer’s control, or experiences a long-term disability past three months (or death) that prevents a customer to utilize the remaining of their plan. 

 

3. Cancellations and refunds need to be notified 1 month ahead of time. Cancellations need to be be made in writing via email and must be received at least 30 days in advance of customer's next billing cycle. The refund will be processed within 7 days after the last day of the truncated plan.

 

4. Refunds will be prorated based on a weekly basis, and calculated based on the amount paid by the customer, minus the amount that represents the time transpired. The amount representing the time transpired will be represented by 6-months, 3-months, 1-month, and weekly packages.

 

For example:

  1. A 6-month plan with 4-months transpired: the 4-months transpired will be calculated at 01 x 3-month plan pricing and 01 x 1-month pricing. The refund will be = 01 x 6-month plan – 01 x 3-month plan – 01 x 1-month plan.

  2. A 6-month plan with 2.5-months transpired: the 2.5-months transpired will be calculated at 02 x 1-month pricing and 02 x 1-week pricing. The refund will be = 01 x 6-month plan – 02 x 1-month plan - 02 x 1-week plan.

  3. A 6-month plan with 18-days transpired: the 18 days transpired will be calculated at 03 x 1-week pricing. The refund will be = 01 x 6-month plan – 03 x 1-week plan.

  4. A 6-month plan with 27-days transpired: the 27 days transpired will be calculated at 01 x 1-month pricing. The refund will be = 01 x 6-month plan – 01 x 1-month plan.

 

For avoidance of doubt, prices used for the calculation are based on the prices of all plans at the point in time when the customer bought the plan. Weekly plans are counted as 7 days each and maxed out at 3 weeks; anything past 21 days will be calculated as a 1-month plan.

For any clarifications, please do approach a team member or drop us an email at hello@thrivehealthcare.com.sg.

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