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Frequently Asked Questions

  • What services are available?
    We provide a wide array of services, from post-operation recovery, rehabilitation for the older adult, cancer rehabilitation, and cardiopulmonary rehabilitation. We also provide home and clinic/gym-based physiotherapy sessions to meet different needs. Drop us a message to find out which is more suitable for you and your loved ones.
  • How long is one treatment session?
    HOME PHYSIOTHERAPY The first consultation may take up to an hour, and subsequent sessions will be between 30-60 minutes, depending on your physiotherapist's recommendation. CLINIC PHYSIOTHERAPY The first consultation may take up to 45 minutes, and subsequent sessions will be between 30-45 minutes, depending on your physiotherapist's recommendation.
  • What do I need to prepare for my first session?
    If you have it, please prepare the hospital discharge summary for us to have a better understanding of your condition. It is also recommended to wear comfortable clothings and footwear - so that you can do exercises easily, if needed.
  • What can I expect for my first session?
    Your physiotherapist will conduct an assessment to get a better understanding of your condition and goals. A physical assessment will be performed to examine the root causes. Based on the assessment, your physiotherapist will formulate a diagnosis and proceed to explain your condition and propose a treatment plan according to your goals.
  • Can I claim the fees under my insurance policy?
    Most post-hospitalization plans will cover physiotherapy claims, but do check with your insurance provider beforehand.
  • What payment options are available?
    Our preferred mode of payment is via telegraphic transfer (TT) or PayNow, but we also accept cheque, cash as well as HitPay.
  • I have to cancel my appointment. Do you have late cancellation charges?
    Late cancellation fees (50% of nett rate) may apply to appointments canceled within 24 hours of the scheduled appointment time or in case of no-shows, at the discretion of the company.
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